Digital transformation is making waves across every industry, and the manufacturing industry is no
exception; how can solutions like Dynamics 365 help manufacturers take advantage of this new era of
New processes and new technologies are rolling out continuously, and manufacturers are under
pressure to remain at top-level productivity throughout their supply chains in the face of a changing
industrial landscape.
Transforming operation improving efficiency is a top priority for many manufacturing businesses, but if
manufacturers are to build an organization which can truly weather such industrial overhaul, they need
to have a robust business management solution at their foundation. This is where an all-in-one software
which has the combination of ERP and CRM like Microsoft Dynamics 365 Business Central can make all
the difference.
A comprehensive, cloud-based collection of apps which seeks to break down the silos between
front- and back-end processes traditionally present in business software, Dynamics 365
Business Central helps manufacturers unify their operations, gain better visibility of their
processes, and engage with their customers.
Manufacturers of all types—from process to discrete, batch to repetitive—can all benefit from
digitally overhauling their operations. Here’s how Dynamics 365 can help manufacturers
maximize productivity across the board:

Optimize supply chain operations

With so many organizations involved across a supply chain, it can be challenging to gain a
complete, real-time overview of operations end-to-end. Data from sales, suppliers, order
fulfillment, product performance, and customer service all need to be factored in when working
to improve supply chain processes.
The benefits of employing an intelligent system to manage supply chain operations are
extensive. By combining your business data, supply chain data, and public data like maps and
weather forecasts together in a system imbued with artificial intelligence and machine learning,
manufacturers can better adapt to changes and developments, helping cut down on wasted
time and resources.
Implementing a holistic system which acts as a “single source of truth” can help create more
accurate schedules, forecasts, and budgets, which in turn power a more efficient business.
A cloud-based, mobile-enabled solution like Dynamics 365 gives the right people—from those
working the supply chain up to key decision-makers—instant access to real-time information
wherever they are, so issues can be addressed before they significantly impact business.

Streamlining asset management

A manufacturer’s assets are a crucial part of their business, and as the idea of the connected
factory becomes a reality, companies can better manage their equipment to gain greater value.

Dynamics 365 allows manufacturers to closely monitor their apparatus by processing and
gleaning data in real-time. Performance, usage, and machine lifecycle information can be
viewed anytime, anywhere, and any issues can be resolved remotely to maximize uptime.
By combining Dynamics 365 Business Central with IoT-ready parts, manufacturers can keep an
even closer eye on their assets, spot broken or inefficient components, and use collected data
to develop more efficient equipment.

Enhance innovation

In any type of business, time is money, and manufacturers, in particular, are under constant
pressure to shorten production cycles and get products to market more quickly.
Dynamics 365 offers greater insight into business operations, highlighting areas that can be
optimized, processes shortened, and costs cut. With product, customer, and performance data
being analyzed in real-time, manufacturers have more freedom and scope to improve the way
they work, and react to changes quickly.
Having data on hand to be able to innovate and reinvent not only empowers employees, but
also shortens the time to market. Improved collaborations at the research and development
stage, smarter analysis of costings and resources, and streamlined production processes will
allow you to turn around new products faster, and capitalize on trends and developments ahead
of your competitors.

Improve customer experiences

In recent years, technology has enabled businesses to connect and communicate with their
customers—and vice versa—in new ways. As a result, customer expectations have risen, and
companies need to be able to meet those expectations by delivering an outstanding service,
keeping their customers informed, and deal with any issues in a fast and decisive fashion.
Having all your business and customer data in a single system means that your customer
service agents can find the right information easily, and can respond to queries regarding order
status or delivery as quickly as possible.
Offering great experiences throughout the manufacturing process cements your competency,
and builds loyalty and trust by solving problems before they impact your customers.
By using Dynamics 365’s predictive analysis and intelligent reporting, you can tailor your
services to each customer based on their previous purchases and activity, allowing you to make
your customers’ lives easier, and become truly invaluable.

Digitize your operations

Though the prospect of throwing out the procedures that have become ingrained in the day-to-
day running of the business may seem overwhelming in the short-term, the benefits of
digitization can transform manufacturers in a more efficient, profitable, future-proofed

Dynamics 365 Business Central is an intuitive, cloud-hosted, intelligent solution which offers
users a single platform through which to manage their entire operations, making collaboration
easier, processes faster, and reporting more pragmatic, while enabling manufacturers to put
customer engagement at the forefront of their business.
Through digitization with Dynamics 365 Business Central, manufacturers can find automated
digital solutions to practical issues, such as inventory monitoring, quality control, and equipment

Make better use of business data

It’s near-impossible to see the full picture when you don’t have all the puzzle pieces in one
place, and centralizing your business data will help produce a clearer picture of the health of
your organization.
Combining this centralized intelligence with Dynamics 365 Business Central built-in AI
capabilities helps manufacturers derive actionable insights from their data, make predictions
based on previous actions and events, and graduate from being reactive to staying one step
The app enables manufacturers to forecast and plan more accurately, and predict demand
depending on data including seasons and market trends. These predictions can be used to
optimize output, ensuring levels match customer demand and eliminate wasted resources
wherever possible.

Boost profitability

The whole point of improving processes, streamlining workflows, and boosting customer loyalty
is, of course, to make your manufacturing business more profitable. By providing manufacturers
with the tools and intelligence to make their services better, faster, and more customer-focused,
Dynamics 365 Business Central enables users to eliminate waste, reduce errors, and provide
more value to their customers; all of which will result in higher profits, and a healthier future.

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